FAQ
Frequently Asked Questions
Q: Do you have a physical store we can visit?
A: Not at the moment. We're a home-based business and currently operate exclusively online.
Q: Do you ship internationally?
A: At this time, we only ship within Canada and the United States.
Q: How long will it take for my order to arrive?
A: Since all our work is custom-made and production begins once your order is received, turnaround times may vary. Orders for unfinished pieces (which you assemble and paint yourself) typically ship faster. Fully finished items—requiring priming, painting, and detailing—take longer. We always strive to get your order out as quickly as possible, but larger or more complex projects may require extra time.
Q: Do you accept returns?
A: Due to the custom nature of our products, all sales are final. However, customer satisfaction is important to us. If you’re unhappy with any part of your order, please reach out—we’ll do our best to make it right.
Q: I found an STL file online. Can you print it for me?
A: Absolutely! If you’ve purchased an STL file and need it printed, we can help. Just head over to our Contact page and send us an email with the STL file attached. We'll get back to you with a quote.
Q: What kind of printers do you use?
A: Our print farm includes a variety of resin and filament printers from trusted brands like Prusa (XL), HeyGears, Qidi, Anycubic, and more. We use the best tools to ensure high-quality results.
Q: Do you offer custom design work?
A: Yes, to an extent. We've created a beautiful Lithophane Light Box and have helped with simple custom designs for tools, accessories, and replacement parts. While we’re not offering complex or artistic design work just yet, it’s something we’re actively working toward.